• Our shipping charges are based on standard UPS, which are based on package weight, size, and distance shipped.

• Orders for items that are in stock are usually shipped within 120 hours, excluding weekends and holidays.

• You will be contacted via email if you ordered an out of stock item. At this point you can either choose to substitute for another item in stock, remove it from your order, cancel your order or place your order temporarily on hold until your item is in stock again. Due to availability and vendor issues, we can only provide an estimate as to when an out of stock item will be in stock again.

• If you choose to remove the out of stock item from your order, a refund will be issued that is consistent with the original method of payment.

• Music downloads are considered "shipped" and your credit card is billed when you receive a link to download the song or album you purchased.

• The Sales Manager must authorize all returns or exchanges. Click here to contact us.

• All claims for credit, shortages and/or damages must be placed within ten days of receipt of merchandise.

• All returned merchandise must be received by us in saleable condition, unless the merchandise is found to be defective.

• The shipping cost of any returns or exchanges remain the responsibility of the customer, unless the merchandise is being returned because the order was incorrectly filled by us or the merchandise is defective.

• Any refund or credit for exchange will be based on the value of the merchandise at the time of purchase. Shipping and Handling fees are not subject to refund unless the merchandise is defective or we shipped an incorrect item.

• Any form of reimbursement is consistent with the original method of payment.